FAQs - The Settlers USA
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FAQs

Frequently Asked Questions

Q. What is a move manager?

A. Move managers are to moves what wedding planners are to weddings. We plan, organize and manage all the details related to a residential move. As a regional pioneer in the move management industry, The Settler holds the National Association of Senior Move Managers’ A+ Accreditation.

Q. Do you operate your own moving vans?

A. No. Our extensive knowledge of the moving business enables us to select and recommend an appropriate mover for your needs. Then we schedule and supervise your mover in executing your move effectively and efficiently.

Q. How much do your services cost?

A. Every move is unique, so we visit your home and provide a range of expenses based on your needs. Costs include our hourly rate for move management services plus expenses. You are also responsible for the cost of outside vendors, such as moving company, cleaners, repairmen, waste disposal or other service providers that you authorize upon our recommendation.

Q. When should I start preparing for my move?

A. As soon as you know you will be moving – even before you know where or when – start thinking about major items you want to take and what you will want to get rid of. Call The Settler at (203) 810-4873 and we’ll plan all facets of your move.

Q. Are you insured and bonded?

A. Yes. We are fully insured for liability and workers compensation. We provide certificates of insurance and bonding.

Q. How do you handle fragile items?

A. Delicate items receive special TLC in packing and unpacking. The Settler has extensive experience with fine art, antiques, china, crystal, statuary and other precious pieces. For example, fragile items may require special handling such as double-boxing a padded crate or archival tissue.

Q.How long have you been in business?

A. The Settler LLC was founded in 2002.

Q. What geographic area do you serve?

A. Based in Darien, CT, we typically serve clients throughout the northeast U.S. However, we also manage moves that start and end outside the northeast through Job sharing with other NASMM members. For example, we move clients away from the northeast to other regions (or countries!), and we frequently manage moves that involve more than one destination. How we handle a long-distance move depends upon the client’s needs. Sometimes The Settler’s staff travels to out-of-town locations, or we may arrange for a qualified local move manager to provide services at one end of an out-of-region move.

Q. Do you provide references?

A. Yes. We happily give you contacts for clients before you commit to our services. We also invite you to see our Client Testimonials.

Q. Do you belong to a trade association?

A. Yes. The Settler is a 10-year Diamond Society Member of the National Association of Senior Move Managers. In 2016, we were awarded the NASMM A+ Accreditation, which involves rigorous peer review of The Settler’s services as measurable, accountable and of the highest quality. NASMM also provides The Settler with ongoing professional education and networking, enabling us to continue to deliver the best practices in move management.

Q. Should I start taking unwanted items to the dump now?

A. No. We will organize the disposal process to minimize landfill use by reusing, recycling, repurposing, selling or donating unwanted possessions for you.

Q. I have old cans of paint and pesticides in my garage. What should I do?

A. Leave that to The Settler. We will dispose of your hazardous materials in the legal, environmentally responsible manner.

Q. Do you recycle?

A. Yes, and we also re-use as much as possible! In addition to using reusable and recycled packing materials, we also find new homes for unwanted but still-useful possessions by finding the right vendor to sell them for you or by donating them.

Q. How do donations work?

A. We learn what organizations or causes you care about and develop a donation plan that may include giving items to a charity or to a related thrift shop. We arrange delivery of your donations and provide you with contribution receipts for tax purposes.

Q. How do I schedule my move?

A. Call The Settler at (203) 810-4873 for your free move consultation. Outside business hours, leave a voicemail for prompt call-back, or email us: info@thesettlersusa.com